Capital One

Showcasing the resilience in communities.

Long-form storytelling highlights brand values, helping customers connect emotionally. When customers relate to a brand’s story, 71% are more likely to recommend it.

The Challenge

Capital One needed a strategy to authentically showcase their Impact Initiative Grant recipients. How could we create something that championed authentic storytelling over corporate messaging? 

The Insight

We unlocked Resilience Reimagined a documentary and photo approach that would genuinely honor community partners' extraordinary work during the COVID-19 pandemic, filming 5 documentary films and publishing 5 essays with original photography on Capital One’s channels.

The Solution

The Boys and Girls Club of Harlem

During COVID-19, BGCH pivoted to support the larger community through online learning and increasing food access for local families, particularly the families of frontline workers.

Nuts.com

The story of a multi-generational company and how they stayed true to their family heritage and values, supporting frontline workers, customers and community.

Callen-Lorde

Callen-Lorde is a community health clinic that provides service and healthcare targeted to the LGBTQ+ community. Due to COVID-19, Callen-Lorde quickly mobilized to serve Brooklyn’s underserved LGBTQ+ community by moving forward with plans to open a new clinic.

Awards

3x Hermes Creative Awards

2x Telly Awards

Credits

Client
Capital One
Agency
Taylor
Year
2020
Role
Brand Strategy, Creative Direction
Credits
Brad Mancuso, EVP Executive Creative Director
Melissa Taylor, SVP Strategy
Matt Adam, SVP Production
Xavier Li, Senior Art Director
Rebecca Ki, Copywriter
Pam Thomas, Director, Community Films
Desmond Chan, Photographer